Capstone

Memorandum: To: Doug Herzberg, Owner/National Sales Representative From: Nicole Nielsen, situation Manager precedency: High Date: May 17, 2011 Re: Online Customer Accounts and Statements Background: As owner and national gross sales representative for Bravo merchant Sysytems, you must struggle with ensuring that all(prenominal) decision make optimisticly impacts the companys bottom line. It is my misgiving that recently, there fannyume had several consumer complaints from new and existing customers, concerning the sojourn cadence to take up a response for requests made to our Customer transaction division. This abridge should be resolved right away in an effort to hold our current customer ass and attract new clientele. Our charge is to provide prompt and relicapable value to our customers and we fail to escort this expectation if the turn around time is extensive. Not solvent this matter promptly will resultant role in a significant declin e in pecuniary growth. Understandably, being able to financially support the miscellanea may prove difficult. establish on this we are unable to break around the quantify to meet consumer demands. However, we must seek different avenues for resolve.

Additionally, businesses today are taking integral advantage of the net and ideally, we should consider this pick to remedy this issue, as well as, append customer satisfaction. Otherwise, we may not be able to hold up our customer base and remain competitive within the market. bother: Based on a recent analysis of info for the previous 6 month period, I discove red that shoemakers last to 10% of our clie! nts deport discontinued services and dedicate sign(a) up with competitors. This change was based on their experience with our Consumer Relations division. A positive customer service, for the time period pen above, was compromised by unretentive staffing levels and our hours of operation. We are open Monday-Friday from 8:30 am to 5:00 pm and many of our customers only have time to overture their accounts...If you want to get a full essay, order it on our website: OrderCustomPaper.com

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